Registered Manager
Registered Manager
[Registered Manager — to confirm]
Named on our CQC registration and accountable for the standard of care delivered. Please ask for a full bio when we send our welcome pack.
About us
A family-run home care service, based in Harrow.
Registered with the CQC in 6 July 2023, London Imperial Care was set up to run the kind of care service the founders wanted for their own family — small, accountable, and unhurried.
Who we are
Small enough to know every household.
We are a domiciliary care provider — a home care service, not a residential or nursing home. Our carers visit people in their own homes across Harrow & North West London.
The registered manager is named on our CQC registration and answerable for the standard of care delivered. Our rotas are planned by a small coordination team so that carers are matched to households, not shifts.
The team
Meet the people behind your care.
Photographs and full bios are held back until each team member has signed off on the image and copy used here.
Care Coordinator
Care Coordinator
[Care Coordinator — to confirm]
Plans rotas, matches carers to households, and is your first point of contact once care begins.
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Directors
Slot: family-planning · awaiting client photograph
Directors
[Family Directors — to confirm]
London Imperial Care is family-run. The directors' names and short bios will appear here once confirmed for publication.
Our carers
How we select and support carers.
The single biggest thing that shapes a care visit is the person who walks through the door. How we recruit, check, train and support that person is where our standards live.
Selection
Interviewed in person
Every applicant meets a member of the coordination team face-to-face before any offer is made — no agency shortlists, no phone-only hires.
Enhanced DBS and right-to-work checked
We complete an enhanced Disclosure and Barring Service check and verify right-to-work documents before a carer is placed in a household.
Two written references
Including at least one from a previous care or healthcare employer where relevant, taken up and reviewed before induction.
Recruited for character first
We recruit for warmth, patience and reliability, and train for skill. Experience is welcome; the wrong temperament is not.
Support
Paid induction and shadowing
New carers are paid through a structured induction and shadow experienced colleagues before working unsupervised.
Ongoing training
Refresher training in manual handling, medication, safeguarding, infection control and dementia care, scheduled through the year.
A named coordinator, not a call centre
Every carer has one coordinator they can reach directly — for a rota question, a safeguarding concern or a difficult visit.
Realistic travel time and consistent rotas
Rotas are built with travel time between calls, and carers are matched to households so the same familiar faces return.
Supervision and appraisal
Regular one-to-one supervision, spot checks in the field, and an annual appraisal — with clear routes to raise concerns.
What we hold to
Three words on the first page of every care plan.
01 — Empathy first
We begin by understanding the whole person
Every care plan starts with listening — routines, fears, preferences and family dynamics — so support feels personal from the first visit.
02 — Kindness daily
Small actions delivered with warmth
From helping with breakfast to offering calm companionship, kindness is built into each task, so support never feels clinical or rushed.
03 — Compassion always
We stay steady through difficult moments
Compassion means being present on the harder days too, supporting families with patience and dignity when care matters most.
Next step
Meet us at your kitchen table.
The best way to know whether we're the right service is to have us round for an hour. It costs nothing and commits you to nothing.