Questions families ask us.

Usually within a few days of the home visit, once the care plan is agreed. For urgent situations — a hospital discharge, for example — please telephone us and we will tell you honestly what we can do.

We ask for a workable minimum per visit so carers have time to do the job properly, but there is no long-term contract. Care can step up or down at any time.

We meet everyone involved, walk through the home, talk about routines and risks, and leave you with a written summary. It usually takes about an hour.

It depends on the level and hours of support. We give every family a written quotation after the free home visit, and we are happy to discuss rates on the phone before you book.

Yes, where a needs assessment has been completed and a personal budget agreed. We can invoice against direct payments and will explain the process.

We can work alongside an existing CHC package. We are not the funding authority, but we can point you to the right team at your ICB.

A small, consistent team — usually one or two carers — introduced to you before care begins. Every carer is interviewed in person, enhanced-DBS checked, referenced and trained before they work unsupervised.

Tell us. Matching is part of our job and we would rather change a carer than have a household put up with the wrong fit.

The care coordinator arranges cover from within our team, briefed on the care plan. We will always tell you in advance where we can.

We are based in Harrow and care for families across North West London, including Wealdstone, Pinner, Stanmore, Edgware, Kenton, Wembley, Northwood and Ruislip. If you are nearby but unsure, please ask.

Care plans are reviewed regularly and can step up or down at any time — more hours, fewer hours, overnight or live-in support. Nothing changes without being agreed with you first.

We are registered with the Care Quality Commission (Location ID 1-16443414475) and held to the same national standards as every registered provider. Our first inspection has not yet been carried out; when a rating is issued it will be published on the CQC's website and here.