Privacy, cookies & accessibility
How this website works.
Plain-English statements on the information we collect, cookies used on this site, and how we work to keep the site usable for everyone.
This page is maintained by London Imperial Care Ltd. It answers common questions about how this website handles enquiry information and cookies, and how we approach accessibility. It is not a legal privacy notice — our full privacy notice is available on request from info@londonimperialcare.com.
What we do with your enquiry
When you send an enquiry, we collect the details you provide — name, telephone, email, postcode, care needed and the timing you tell us about. We use those details to contact you, arrange a free home visit, and write a care plan and quotation.
Enquiry information is held on business systems controlled by London Imperial Care Ltd. We do not sell, rent or share enquiry information with third parties for marketing.
You can ask us at any time what information we hold about you, or ask us to delete it, by emailing info@londonimperialcare.com.
Cookies on this website
This website uses only the small number of cookies needed to load pages and to remember basic display settings. We do not run marketing pixels or third-party advertising trackers.
If we add analytics in future, we will list them here and update the cookie notice at the same time.
Making the site usable
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. The site uses semantic headings and landmarks, keyboard-visible focus states, respects reduced-motion settings, and works on small screens with 44-pixel touch targets and 16-pixel body text.
If any part of the site is hard to use, please email info@londonimperialcare.comor telephone 020 8143 8980 — a person will help.